If your service is interrupted, the first thing to do is check your service panel fuses or breaker and then the circuit breaker at the meter. Next, check to see if your neighbors have service. This will help Radiant Electric have an idea of the extent of the outage.
Then call the Cooperative and report the trouble. Outages need to be reported as soon as possible, by calling the office at (620) 378-2161 answered 24/7. If long distance, call 1-800-821-0956. You may also use the following emai: rec@radiantec.coop
When reporting the outage, give the dispatcher the name of the service as it appears on the monthly bill. If you have additional information about the cause of the outage, tell the dispatcher when you call.
Please inform Radiant Electric’s office if you have life support equipment. We make every attempt to give these outages priority.
Please be patient, your service will be restored as quickly as possible. Line outages are often handled before repairing the individual outages.
